Privacy Policy

About us

Mercury Foot and Ankle Clinic is an orthopaedic surgical service providing consultations, diagnostics and treatment of musculoskeletal conditions and trauma. We are based at The Saxon Clinic (part of Circle Health Group), Chadwick Drive, V7 Saxon Street, Milton Keynes MK6 5LR; Three Shires Hospital (part of Circle Health Group), The Avenue, Cliftonville, Northampton NN1 5DR; and The New Foscote Hospital, 2 Foscote Rise, Banbury, OX16 9XP.

The UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 set out the basis upon which an individual’s data can be obtained and used. The purpose of this Privacy Notice is to explain how Mercury Foot and Ankle Clinic will manage, in compliance with the law, any personal data that we collect about you when you contact us or use our healthcare services.

If you would like to contact us about any of the information contained within this Privacy Notice you can contact our Data Protection Leads, Arul Ramasamy and Joel Humphrey, at admin@mercuryfootandankle.clinic.

What information do we collect about our patients?

We collect information about you when you contact us about our services, make an appointment with us, undergo investigations and/or treatment or are referred to us by another medical professional. The information we collect can include:

• Name and date of birth
• Postal address, email address and telephone number
• Emergency contact details including next of kin
• Details of your condition or injury
• Preferred clinician if appropriate
• Background referral details
• GP details and those of other professionals involved in your care
• Details of your appointments, clinic visits, medications administered etc.
• Records about your health, treatment and care
• Results of investigations, such as laboratory tests, MRI, ultrasound and x-rays
• Information from other health professionals
• Details of who is responsible for payment of your consultation, investigation or treatment

Who processes patient information?

In order to support your care, Mercury Foot and Ankle clinicians maintain records about you. The records may be processed by any member of the following teams, internally or at the hospitals we are associated with: Clinicians, Reception Team, Patient Services Team, Medical Secretariat, Admin Team, Clinical Team, Radiology Team, Accounts Team and Medical Records Team. In certain circumstances, patient data may be processed by third party typists, a phone answering service, a medical billing company and/or credit control or debt recovery agency.

We also collect information about you when you voluntarily provide your personal details to us via our Patient Satisfaction Questionnaire. The processing of your personal information is necessary to enable Mercury Foot and Ankle Clinic to conform with Article 6(1)(b) of the UK GDPR (processing necessary for the performance of a contract) and we would not be able to treat you without having access to detailed personal information.

How do we use the information we hold about patients?

To ensure you are receiving care according to your clinical needs, in accordance with Article 9(2)(h) of the UK GDPR, we process personal data relating to your health and we may use information about you to arrange appointments with the appropriate clinician(s), hospital and/or other facility for consultation, investigations and/or treatment.

If you have been referred to us by another medical or allied professional, we may disclose details of your consultation, investigations or treatment to them where appropriate. You can ask for some information not to be shared but this may result in the delivery of your care being less efficient. We will never market our services to you or pass on your information to a third party for marketing purposes.

Your rights

Under the Data Protection Legislation, you have the right to be informed; the right to access the personal data we hold about you; the right to have inaccurate or incomplete data rectified; the right to erasure; the right to restrict processing; the right to object; the right to withdraw consent; and the right to data portability. We do not use your personal data for automated decision-making or profiling.

How can you access your information?

You have the right to request a copy of the information that we hold about you by making a Subject Access Request. For more information, or if you have concerns about the way we have handled your data, please email our Data Protection Leads, Arul Ramasamy and Joel Humphrey, at admin@mercuryfootandankle.clinic. If you are not satisfied with our response, you can complain directly to the Information Commissioner’s Office (ICO) at ico.org.uk.

How do we keep your information safe?

We take the protection of your information very seriously. All information is held safely and all those involved in the processing of patient data at Mercury Foot and Ankle Clinic are trained to do so in compliance with the UK GDPR and the Data Protection Act 2018. Where we share your information with others, we ensure this is done securely by encrypted email transmission by default.

Cookies on this website

We only set optional cookies if you tell us we may. Nothing that is not strictly necessary is loaded before you choose, and you can change your mind at any time using the cookie settings link at the foot of every page.

Strictly necessary

These are needed for the site to work and do not require your consent. We do not currently set any strictly necessary cookies. Your cookie choice itself is remembered in your browser’s local storage rather than in a cookie, so declining leaves nothing of ours stored on your device beyond that single preference.

Analytics — only with your consent

If you accept, we use Google Analytics to understand how many people visit the site and which pages are useful. It sets the cookies _ga and _ga_<id>, which expire after up to two years, and it records a shortened version of your IP address. We do not use analytics for advertising, remarketing or profiling, and it is never linked to your medical records or to any appointment request you send us. Until you accept, the Google Analytics script is not loaded at all.

Content embedded from other organisations

Some pages include material served by third parties, which can set their own cookies:

• Google Maps on our location pages. These stay switched off until you either accept analytics cookies or click “Show the map” on that page.
• Doctify review widgets on our homepage and surgeon profiles. These display our independently verified patient reviews and are governed by Doctify’s own privacy policy.

Our site may also link to other websites that have their own privacy policies, for which we accept no responsibility — please check those policies before submitting any personal data.

Changes to our Privacy Notice

We regularly review our Privacy Notice and will update this page as required. This Privacy Notice was last updated on the 29th May 2026.