COVID-192020-06-24T15:22:43+01:00

COVID-19

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COVID-19 Information

COVID-19

The emergence of the Coronavirus (COVID-19) pandemic has changed the world as we know it. Whilst it has drastically altered the way we lead our lives, we at Mercury Foot and Ankle Clinic recognise that patients will still be suffering from disabling foot and ankle pain. We are fully committed in providing you with the best possible care. Our priority remains to ensure that you are as safe as possible and we will continue to minimise the risks, whilst still offering you the treatment that you need.

As a result, we have introduced a number of changes aimed to keep you safe.

Virtual Consultations

We have facilities in place to deliver secure video and phone consultations so that you can benefit from our expertise from the comfort and safety of your home. This can be great way to discuss treatment options or to discuss the results of any investigations you have had. If you would like to take advantage of the virtual consultation process, then please contact the team and we can arrange that for. We appreciate that the complexities of foot and ankle conditions, mean that we might need to arrange a traditional face to face review and we will organise them, as required.

Face to Face Reviews

We currently provide face to face reviews at the BMI The Saxon Clinic, Milton Keynes and the County Clinic, Northampton. We want you to feel safe and secure that we are doing everything possible to reduce the risk of COVID-19 in these clinics. In both clinics, we have safety protocols in place to make sure that there is adequate social distancing and stringent cleaning policies. We have reduced the number of appointments available to reduce congestion in the waiting areas. We have also introduced systems to ensure that investigations such as X-Rays and blood tests are pre-arranged to eliminate waiting times and to allow your appointment to go as smoothly as possible. Prior to attending an appointment, the clinics will contact you, to make sure that you are fully aware of our procedures and that you are well.

We will expect you to wear a face mask and we will take your temperature before entering the clinics. You will also be asked to complete a questionnaire to confirm you have no symptoms or have been in close contact with others who are COVID-19 positive. If you have any concerns, then please contact the team and we will help reassure you of our systems and provide you with any information you require.

COVID-19 Related Questions

What happens if I decide to proceed with Surgery?2020-06-24T15:17:48+01:00

Working with the BMI Saxon Clinic, we have taken a number of precautionary steps to minimise the risks to you by trying to ensure you do not have COVID-19 prior to admission. These include:

  • Asking you to self-isolate for 14 days prior to surgery.
  • You will be tested for COVID-19 prior to surgery.
  • Asking you to let us know if you or anyone in your household experiences any COVID-19 symptoms at anytime during your self-isolation
  • Checking whether you have any symptoms of COVID-19 when you arrive at the hospital.

Other than in an emergency, your surgery is likely to be postponed if it’s not possible to complete these checks or if you are infected with COVID-19 (including when an infection is suspected).

Despite these thorough checks, there is a small chance that you could be developing a COVID-19 infection at the time you have your operation even though you may be displaying no symptoms. Whilst the members of the team caring for you will be following strict infection control procedures and will wear appropriate personal protective equipment during your treatment, it is still possible that they or someone else with an unknown infection could pass it on to you. If you have any questions or concerns about your surgical treatment please raise them with your Consultant.

What happens if I need surgery?2020-06-24T15:17:07+01:00

We currently have limited capacity to perform non-emergency surgery at the BMI The Saxon Clinic. The Saxon Clinic has robust systems in place to keep you safe during the COVID-19 pandemic. So far outcomes for patients after surgery with confirmed COVID-19 infection has not yet been fully investigated and the effects of COVID-19 on patients undergoing surgery are not fully known.

However, small studies have suggested that undergoing surgery whilst infected with COVID-19 increases the risk of serious complications or death in the post-operative period. Those risks are increased if you are undergoing major surgery, emergency surgery, or have serious pre-existing medical conditions. We at Mercury Foot and Ankle Clinic are committed to doing the best for you, and we will inform you of all the potential risks associated with the pandemic, so that you can make an informed decision to proceed with surgery.

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Testimonials

Foot & Ankle Surgeon

My condition had deteriorated to the point that I was unable to walk for extended periods of time without pain and swelling of the ankle, and I would rarely be able to join in most family activities. The support and guidance provided by Mr Ramasamy were exemplary and enabled me to make a fully informed decision regarding the options available to me. Now, the pain is much more manageable and the stability that the treatment has provided is such that I feel that I regained a significant part of my life and as such my confidence.

Private Client

I found Mr Ramasamy extremely professional and reassuring. On the day of my procedure I received the most efficient, organised and professional care in my life. Your nurses were the best I have ever experienced. Mr Ramasamy’s team, in theatre made me feel at ease and made the whole procedure more bearable. They go way beyond the extra mile for their patients.

Private Client

I wanted to share my excellent experiences and compliment Mr Ramasamy and his team. I found him extremely professional and reassured that he understood how much pain I was in. On the day of my procedure, it was the most efficient, organized and professional care I have ever received – from checking into reception to being allocated a bay and taken into theatre – your nurses in the recovery area were the best I have ever received. Mr Ramasay’s team, especially in theatre, made me feel at ease, kept me informed throughout the whole procedure and made the whole procedure more bearable.

Private Client

Treatments

Health care is the diagnosis, treatment,and prevention of disease, illness, injury, and other physical impairments in human beings.

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Frequently Asked Questions

Foot & Ankle Surgeon
What is the process if I am paying for my own treatment?2020-08-27T13:58:16+01:00

After your appointment you will be emailed an invoice to be paid within 30 days via a bank transfer.

Will my insurance cover me?2020-06-28T13:37:20+01:00

Our practice is covered by the major healthcare insurance providers. If you have private medical insurance, please contact your insurer to confirm that you are covered for your consultation and imaging appointments and whether you will need a GP referral. Please do this prior to seeing your Consultant. Your insurance company will provide you with an authorisation code which we will need when booking your appointment, along with your policy or membership details. All of this information can be obtained from your insurance company.

Depending on your specific insurance policy you may liable for some of the costs and there may be certain outpatient treatments such as joint injections and blood tests that may not be fully covered by your insurance policy. Please note, even if you are privately insured, you are entirely responsible for all of your consultants’ fees and that the contract you undertake is with your consultant and not your insurance company.

Foot & Ankle Surgeon
Foot & Ankle Surgeon
Foot & Ankle Surgeon
Foot & Ankle Surgeon
Foot & Ankle Surgeon
How much does it cost?2020-08-27T13:59:05+01:00

In most cases, your outpatient costs should be covered by your insurance company, but please check as this can vary depending on your individual insurance and excess policy. If you are a self-pay, new appointments are £200 and follow up appointments are £150.

Do I need a new or follow-up appointment?2020-06-23T15:52:11+01:00

If you have not seen the Consultant previously for this problem, you have a different problem or if it is more than 1 year since your last appointment then please book a new appointment.

Do I need a referral letter?2020-08-03T11:12:11+01:00

If you are claiming through your health insurance, they may require a referral from your GP or therapist before authorising your consultation and treatment. If you are unsure then please call 01908 382 353 or email us on admin@mercuryfootandankle.clinic and one our team will be able to assist you. If you are paying for treatment yourself then you do not need a referral letter.

How do I make an appointment?2020-08-03T11:12:20+01:00

To arrange an appointment with one of our Consultants, please call 01908 382 353 or email us on admin@mercuryfootandankle.clinic

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Foot & Ankle Surgeon

If you have a question or want to reach out to us directly, use the contact form below and send us a message.

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